This policy forms part of RetroRegen’s Terms and Conditions.

Retro Regen Refund and Return Policy Overview

Thank you for choosing Retro Regen. Because we provide both professional repair services and physical retail products, our refund and return terms differ depending on the type of purchase. Please review this policy carefully before completing your order.

Repair & Restoration Services

Diagnostic fees and service deposits are non-refundable once inspection or work has commenced. All services performed — including console repairs, restoration work, and hardware modifications — are non-refundable once work has begun. Each completed service includes a 30-day workmanship warranty effective from the date the repaired item is delivered back to you.

  • This warranty covers only the original repair or modification performed by Retro Regen.
  • Damage caused by misuse, improper handling, environmental exposure, or third-party tampering is not covered.
  • If a problem occurs within the 30-day warranty period, please contact us at sales@retroregen.com with your order number and a description of the issue. If determined to be related to the original service, the repair will be corrected at no additional charge and return shipping will be covered.

Right to Refuse Warranty Service: Retro Regen reserves the right to deny warranty repair service if the returned item shows signs of damage, alteration, or tampering not related to the original repair. Warranty coverage applies only to the specific service originally performed by Retro Regen and only when the product is returned in substantially the same condition as when it was delivered.

Standard Product Returns

For non-service items such as accessories, cables, or replacement parts, returns may be requested within 14 days of delivery. Returned items must be unused, unmodified, and in the original packaging. A 15% restocking fee applies to all standard item returns to cover inspection and repackaging costs.

Refunds are issued to the original payment method once the item has been received and inspected. To initiate a return, email sales@retroregen.com with your order number for authorization and instructions.

Non-Returnable Items

  • Any product that has been modified, opened, or used after delivery
  • Digital downloads, gift cards, or custom-built items
  • Any service that has already been performed
  • Sale or clearance items marked as “Final Sale”

Refunds

Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

  • Check your payment account or bank statement again.
  • Contact your credit card company; posting times may vary.
  • If your refund still has not appeared, contact us at sales@retroregen.com.

Exchanges

We only replace items that are defective or damaged upon arrival. To request an exchange for the same item, send an email to sales@retroregen.com with photos and a description of the defect. Further instructions will be provided.

eBay Purchases

This refund and return policy applies only to purchases made directly through the Retro Regen website. Items purchased through our official Retro Regen eBay Store are governed exclusively by eBay’s refund and return terms.

For all eBay-related orders, please refer to our active listings and the official eBay return policy at ebay.com/str/retroregen.

Shipping Returns

To return a product, please mail it to the return address provided in your authorization email. Customers are responsible for return shipping costs unless the item was defective or sent in error. Original shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. Retro Regen is not responsible for items lost or damaged in transit.

Additional Notes

  • All returned consoles and devices are photographed and logged upon arrival for quality control.
  • Unauthorized or incomplete returns may be refused and returned to sender.
  • For high-value or limited-edition items, consider using insured shipping for both delivery and return.

Need Help?

For any questions related to refunds, returns, or warranty coverage, please contact us at sales@retroregen.com.

For any questions related to refunds, returns, or warranty coverage, please contact us at sales@retroregen.com or using th Contact form on this website.