Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our store.
What We Collect and Store
We collect certain information about you during the checkout process and while you browse our site. This includes:
- Products you’ve viewed (to show you recently viewed items)
- Location, IP address, and browser type (to estimate taxes and shipping)
- Shipping address (to estimate shipping before you place an order and deliver your order)
We use cookies to keep track of cart contents while you browse our site.
When you make a purchase, we collect the following information:
- Name, billing and shipping addresses, email address, and phone number
- Payment details (such as credit card information or PayPal/Stripe payment tokens)
- Optional account information (such as username and password)
We use this information to:
- Send order confirmations, updates, and account information
- Respond to inquiries, including refund or complaint requests
- Process payments securely and prevent fraudulent transactions
- Create and manage your customer account
- Comply with legal obligations (for example, tax reporting)
- Improve our store and customer experience
- Send marketing communications (only if you have opted in)
If you create an account, we store your personal details to simplify future checkouts.
We retain order and customer information as long as necessary for tax, legal, and accounting purposes—typically for seven years, unless a longer period is required by law.
We may also store customer reviews or comments that you choose to leave.
Who on Our Team Has Access
Our Administrators and Shop Managers can access:
- Order details (what was purchased, when, and where it should be sent)
- Customer information (such as name, email, and billing/shipping addresses)
This access helps us fulfill orders, process refunds, and provide customer support.
What We Share with Others
We share information with trusted third parties who help us provide our services, such as:
- Analytics providers (such as Google Analytics)
- Payment processors (Stripe, PayPal)
- E-commerce platform providers (WooCommerce)
- Shipping and delivery services
These third parties are bound by strict data protection policies and only use your information as necessary to provide their specific services to us.
Payments
We accept payments through Stripe, PayPal, and WooCommerce Payments.
When processing payments, certain data will be passed to these providers, including information required to process or support the payment, such as:
- Purchase total
- Billing details
- IP address and browser information (to prevent fraud)
Please refer to the respective privacy policies for more information:
We do not store your full payment card details on our servers. All transactions are encrypted and processed securely through the payment providers.
Google Analytics
We use Google Analytics to understand how visitors engage with our site. Google Analytics collects data such as your IP address, browser type, pages visited, and time spent on our site. This helps us improve our website and user experience. You can learn more about how Google uses data here, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Cookies
We use cookies to enhance your browsing experience, keep track of cart contents, and analyze website traffic. By using our site, you consent to our use of cookies. You can control cookie settings in your browser and learn more about cookies at All About Cookies.
Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Object to or restrict how we use your information
- Request a copy of the personal data we hold about you
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy, please contact us via the contact form on our website or by email at contact@retroregen.com.