These Returns and Refund Terms are incorporated into RetroRegen’s Terms and Conditions.

Returns and Refund Policy

Last updated: July 23, 2026

We want every Retro Regen customer to be completely satisfied with their purchase or service.
Please read this returns and refund policy carefully, as it outlines your rights and obligations regarding returns, store credit, and repair-related matters.

1. General Return Policy (Physical Products)

We accept returns on most eligible physical products within 30 days of delivery.

To be eligible for a return:

• The item must be returned in the same condition as received.
• All included parts, accessories, and packaging should be returned when applicable.
• You must contact us before returning any item.

Customers are responsible for return shipping costs unless the return is due to a Retro Regen error or the item was materially not as described.

Approved returns are subject to a 15% restocking fee unless waived by Retro Regen.

Refunds are processed within 5 business days after the returned item is received and inspected. Depending on the customer’s bank or card issuer, it may take additional time for the refund to appear on their statement.

2. Return Shipping

Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping method and purchasing shipping insurance, as Retro Regen cannot guarantee receipt of returned items or assume liability for items lost or damaged in transit.

When a customer purchases a prepaid shipping label through Retro Regen, package-information requirements and responsibility for carrier adjustments are governed by the Prepaid Shipping Labels and Carrier Adjustments provisions in the Retro Regen Terms and Conditions and Repair Terms and Conditions.

A carrier adjustment is not considered a return fee or restocking fee. A customer will only be invoiced for a documented adjustment attributable to inaccurate package information confirmed by the customer, changed packaging or contents, an incorrect customer-provided address, misuse of the label, failure to comply with carrier requirements, or another customer-responsible circumstance.

Customers are not responsible for adjustments caused solely by package information they were not shown or asked to confirm, hidden portal defaults, software defects, configuration errors, or other errors attributable to Retro Regen.

3. Non-Returnable Items

The following items are not eligible for return or refund except where required by law:

• Clearance or final sale merchandise
• Downloadable or digital products
• Gift cards
• Diagnostic, labor, repair, restoration, or modification services once work has begun
• Items sold as “as-is,” “untested,” “not working,” “repair candidate,” or “for parts”
• Disc resurfacing services and other maintenance services where the outcome depends on item condition

4. Repair Services and Diagnostics

Repair, restoration, and modification services are non-refundable once the diagnostic process begins.
The initial diagnostic fee covers inspection, testing, and written fault reporting — it does not apply toward return shipping or future repairs.

If a console is deemed Beyond Repair after diagnostic evaluation:

• The diagnostic fee remains non-refundable.
• The console will be returned at your cost of outbound shipping.
• You may decline any repair estimate without penalty other than shipping expense.

All completed repair work is covered under a 90-day limited workmanship warranty, as described in our Repair Terms & Conditions.

Products sold through the website are covered separately under the Warranty Policy.

5. Damaged or Defective Merchandise

If a physical product arrives damaged or defective:

• Notify us within 7 days of delivery at sales@retroregen.com.
• Provide your order number, photos, and a brief description of the issue.
  If approved, we will issue store credit or a replacement at our discretion.
  After 7 days, damage claims cannot be honored.

For repairs, damage or performance issues discovered after receipt are handled under the repair warranty policy.

6. Shipping Damage on Returns or Repairs

Retro Regen is not liable for shipping damage to returned or repaired items.
Customers are responsible for packaging securely, following our provided instructions, and using a trackable, insured carrier.

7. Cancellations

Orders for physical merchandise may be canceled prior to shipment.
Once shipped, they fall under the return policy above.
Repair or custom service orders cannot be canceled once diagnostic work or parts sourcing has begun.

8. How to Initiate a Return

To request a return or report an issue, please email:
📧 sales@retroregen.com.
Include your order number, photos (if applicable), and the reason for your request.
Do not send items back without authorization — unauthorized returns may be refused or discarded.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at contact@retroregen.com.